Please read these terms and conditions carefully before using our website and services.

 Acceptance of Terms

By accessing and using this website and our services you accept and agree to be bound by the terms and provision of this agreement.

Terms of service
How Our Prices Are Calculated 
Our estimated flat rate pricing is calculated based on information provided on the Book Now page and/or information gathered by our Customer service team. Estimated prices are only an approximation and may vary based on size and condition as well as any other elements that may affect the total amount of time required to clean the home. If any additional time is required our Customer service team will contact the customer to provide additional cost and will require approval from the customer to proceed
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Home Conditions Policy

Prior to starting the clean, as per our Home Assessment Policy, the assigned crew will do a walk-through assessment and document any pre-existing damages and/or normal wear and tear which we will not be held responsible for; these may include, but are not limited to:

• Any existing loose racks, shelves, shower doors, light fixtures, faucets, etc. not properly secured
• Any existing dents, chips, cracks, or scratches
• Any damages caused as a result of an item not hung properly and/or secured
• Any damaged items as a result of an item being unstable in any way shape or form
• Any pre-existing stains or wear and tear on counter tops, any hard surfaces, floors or carpets

Sentimental Items or Heirlooms

If you have valuables that are sensitive, have sentimental meaning, or are extremely expensive and do not want them touched or cleaned, please advise our Customer service team as we will add these special instructions to your work order.

Our Accidental Damage Policy
In the event that one of our Cleaning teams should accidentally cause damage, our policy is that the Cleaning Technicians report it to the office immediately. One of our Management Team  will then contact you, the customer, to discuss whether the item will require repair or replacement. 
  Mattress Steam Cleaning and Carpet Cleaning Stain Removal Policy

Our professionally trained Cleaning team make every effort to remove any pre-existing stains; however, some stains are removable and some are not as it is depending upon a variety of factors, and is not limited to:

  • Type of stain
  • Any prior attempts to remove the stain by the customer
  • Age of stain

If you have any questions about these Terms and Conditions, please contact us. 780-952-4885

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Terms Of Service