FAQs

You are not required to provide any supplies, cleaning products, or a vacuum. Each of our NewCleanUp is outfitted with over $1000 of professional grade tools and eco-friendly cleaning supplies. If, however, you would rather we use your own supplies and/or products, just let us know! We can take customized requests if you would like a certain product used in your home or in a specific area of your home.

Our employees' health is our #1 concern. Second-hand smoke has proven to be hazardous to a person's health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible. Cleaning homes with smoke in them makes this harder to do.

We know it may not be a popular policy and we, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.

We do have a cancellation policy. We require full 2 full business days notice if you need to cancel or change an upcoming appointment(s). This ensures our NewCleanUp have a clear and consistent schedule, and we can continue to provide great service to as many homes and offices as we can!

When you provide 2 or more full business days notice, there is no cancellation fee.

If you provide less than 2 full business days notice, you will be charged 50% of your appointment cost.

If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

A Checklist Clean is where you define your budget first. You then provide us with a 'checklist' of items that our Pro-Cleaners will work through. Our Pro-Cleaners work down your list until your budgeted time is up. Depending on the length of your list and how much time you have booked, we cannot guarantee completion, but we will get as much completed as we can! Keeping this in mind, be sure to put all of your most important tasks at the top of the checklist.

Checklist Cleans are great for when you want to work within a defined budget. They are also great if you despise certain cleaning duties...you can put those at the top of your checklist!

We are extremely flexible with our Checklist Cleans. You can change your list for each appointment by emailing, texting, or calling us. You can also leave your list static, and we will keep doing the same tasks unless noted otherwise by you.